EXCELLENT  
  
 Based on 24999 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deb Frasure 
 
November 9, 2026
 
 
  
Very happy with Five Star Home Service and Michael. This was for a winter weather check of the furnace. He explains everything, answers all my questions. He is so helpful! Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Donna Moore 
 
November 9, 2026
 
 
  
Eric was great.  Fast and efficient
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill L 
 
November 9, 2026
 
 
  
Dylan was fantastic.  He explained everything and provided excellent service.  Right on time and quick eepair
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill L 
 
November 9, 2026
 
 
  
Dylan was fantastic.  He explained everything and provided excellent service.  Right on time and quick eepair
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Amanda Villeda 
 
November 9, 2026
 
 
  
Our technician, Noah, was great! He arrived when he said, was quick to diagnose the issue, and quick to fix the issue. He was completely honest about everything and showed me all options available to fix the issue. Top notch service!!!! Will be keeping Pickerington H&C for future issues.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scott Gebler 
 
November 9, 2026
 
 
  
5 Star Plumbing did a professional job putting in a new sewer line, new sump pump drain line, and back flow preventer. Dylan Gabbard and the assigned crew were great to work with. Their experience showed up every day.
Clean up was thorough and well done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scott Gebler 
 
November 9, 2026
 
 
  
5 Star Plumbing did a professional job putting in a new sewer line, new sump pump drain line, and back flow preventer. Dylan Gabbard and the assigned crew were great to work with. Their experience showed up every day.
Clean up was thorough and well done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Forsblom 
 
November 8, 2026
 
 
  
Scott was on time.  He took his time and explained everything he was doing.  I would recommend him to anyone.
Thank you
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Erika Williamson 
 
November 8, 2026
 
 
  
I highly recommend them for all your HVAC needs! Our technician, DJ Hoover, was amazing—so kind, personable, and professional.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gail Florence 
 
November 8, 2026
 
 
  
Great service very professional!  Took time to explain everything.  Jesse is an exceptional tech!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gail Florence 
 
November 8, 2026
 
 
  
Great service very professional!  Took time to explain everything.  Jesse is an exceptional tech!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lori Brandewie 
 
November 8, 2026
 
 
  
Brandon is very professional yet personable.  Glad to have a thermostat again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary Tarr 
 
November 8, 2026
 
 
  
He was awesome! Great knowledge and personable. Took the time to educate us. Great customer service with a friendly and not pushy attitude! Would recommend him to anybody and glad he is a upstanding honest employee w integrity!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary Tarr 
 
November 8, 2026
 
 
  
He was awesome! Great knowledge and personable. Took the time to educate us. Great customer service with a friendly and not pushy attitude! Would recommend him to anybody and glad he is a upstanding honest employee w integrity!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brad Peron 
 
November 8, 2026
 
 
  
Very thorough.  Went above and beyond in our case
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dvorah Kane 
 
November 7, 2026
 
 
  
Joseph was very knowledgeable, kind and observant.  He actually saved us a lot of money...and probably our life...he noticed a big problem with something else in our home that was leaking carbon monoxide.  We would recommend him 100 percent!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dvorah Kane 
 
November 7, 2026
 
 
  
Joseph was very knowledgeable, kind and observant.  He actually saved us a lot of money...and probably our life...he noticed a big problem with something else in our home that was leaking carbon monoxide.  We would recommend him 100 percent!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Hassell 
 
November 7, 2026
 
 
  
The technician Cody Davis was very professional and courteous. He did an excellent job diagnosing the issue with my furnace.  I highly recommend this company!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Sperling 
 
November 7, 2026
 
 
  
Wonderful company that has always worked to make customers feel important! They deserve the trust we have with them. Chris was so helpful and knowledgeable of my water heater. So friendly and honest. Thanks!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Sperling 
 
November 7, 2026
 
 
  
Wonderful company that has always worked to make customers feel important! They deserve the trust we have with them. Chris was so helpful and knowledgeable of my water heater. So friendly and honest. Thanks!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nirajan Bam 
 
November 7, 2026
 
 
  
Gage is highly professional, honest, knowledgeable, and genuinely helpful. Although I am still evaluating the quote and have not made a final decision, Gage did an excellent job throughout the process. He took the time to explain everything clearly and was very helpful. I truly appreciate his professionalism and honesty. I would highly recommend Gage to anyone looking for quality service. Working with him genuinely feels like a five-star experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nirajan Bam 
 
November 7, 2026
 
 
  
Gage is highly professional, honest, knowledgeable, and genuinely helpful. Although I am still evaluating the quote and have not made a final decision, Gage did an excellent job throughout the process. He took the time to explain everything clearly and was very helpful. I truly appreciate his professionalism and honesty. I would highly recommend Gage to anyone looking for quality service. Working with him genuinely feels like a five-star experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Theresa Powellbivens 
 
November 7, 2026
 
 
  
This is my first review but 5 STAR installed my A/C on 7/10/25 and then a furnace installed on 11/6/26. These are some of the most friendly, professional but approachable Technicians! Thanks to Hassan, Corey (a/c and furnace) and John.
However, EVERY contact I'm made with them is like talking to familiar friends!
THANK YOU AND GOD'S BLESSINGS!🙏
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Theresa Powellbivens 
 
November 7, 2026
 
 
  
This is my first review but 5 STAR installed my A/C on 7/10/25 and then a furnace installed on 11/6/26. These are some of the most friendly, professional but approachable Technicians! Thanks to Hassan, Corey (a/c and furnace) and John.
However, EVERY contact I'm made with them is like talking to familiar friends!
THANK YOU AND GOD'S BLESSINGS!🙏
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Samantha Johnson 
 
November 7, 2026
 
 
  
Chris was efficient and quick! He was very friendly and upfront about all the costs. I will definitely be using them again for any needs I have!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ronald Icampbell 
 
November 7, 2026
 
 
  
James was great! I’ll definitely call Kettering Plumbing for my next issue!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Monda Wilson 
 
November 7, 2026
 
 
  
Gage was wonderful! He was very professional, friendly, and knowledgeable. He took the time to explain everything thoroughly and answer all the questions my husband and I had. He made us feel comfortable throughout the entire process, and we really appreciated his honesty and patience. Great customer service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brett Ringers 
 
November 7, 2026
 
 
  
An actually honest company with integrity proven by their employees. They're fair with the rates and give ample and accurate notice as to when they'll be there. Would only recommend them out of every other company I've tried.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brett Ringers 
 
November 7, 2026
 
 
  
An actually honest company with integrity proven by their employees. They're fair with the rates and give ample and accurate notice as to when they'll be there. Would only recommend them out of every other company I've tried.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Goog Boy 
 
November 7, 2026
 
 
  
Excellent service! The technician was very professional, friendly, and punctual. He did a great job and paid attention to every detail. I’m very satisfied with the quality of his work. I would definitely recommend his services to others. Thank you for the great experience!👍
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deron Green 
 
November 7, 2026
 
 
  
Matt,, the technician, was thorough and great to work with.  He asked if I had any questions and was very polite.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deron Green 
 
November 7, 2026
 
 
  
Matt,, the technician, was thorough and great to work with.  He asked if I had any questions and was very polite.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Simon Lebon 
 
November 7, 2026
 
 
  
MIKE showed up on time and did the work professionally without rushing. I am very pleased with the work and the installation of the humidifier.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Simon Lebon 
 
November 7, 2026
 
 
  
MIKE showed up on time and did the work professionally without rushing. I am very pleased with the work and the installation of the humidifier.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Wilkinson (Hebrew194) 
 
November 7, 2026
 
 
  
Great Job and Service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rod Williams 
 
November 7, 2026
 
 
  
Eric was great! Very Professional and exposed the issues with my furnace. Im thankful that he was able to repair the problem at a affordable price.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry Wyrostok 
 
November 6, 2026
 
 
  
Jacob was very kind and I believe he gave me a reasonable quote
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry Wyrostok 
 
November 6, 2026
 
 
  
Jacob was very kind and I believe he gave me a reasonable quote
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Motasem Melhem 
 
November 6, 2026
 
 
  
Fixed the water well
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joanne Sheehan 
 
November 6, 2026
 
 
  
Zach was great, on top of doing his job. He was also friendly and honest.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Cantonwine 
 
November 6, 2026
 
 
  
Chris was very helpful and professional
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Cantonwine 
 
November 6, 2026
 
 
  
Chris was very helpful and professional
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Miller 
 
November 6, 2026
 
 
  
Friendly, timely, and quick to take care of things. Great communication and I am very happy with the experience.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Miller 
 
November 6, 2026
 
 
  
Friendly, timely, and quick to take care of things. Great communication and I am very happy with the experience.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tonya Lee 
 
November 6, 2026
 
 
  
Brandon was great, on time, explained the work effort and patient working to get my drain unclogged. Thanks again
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tonya Lee 
 
November 6, 2026
 
 
  
Brandon was great, on time, explained the work effort and patient working to get my drain unclogged. Thanks again
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patrick Grimes 
 
November 6, 2026
 
 
  
Drew gave a complete and thorough estimate, explaining all of the steps needed to complete our improvement.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Peter Lane 
 
November 6, 2026
 
 
  
Tech. Explain in detail my options.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Geary 
 
November 6, 2026
 
 
  
Brandon was a great guy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Geary 
 
November 6, 2026
 
 
  
Brandon was a great guy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cody 
 
November 6, 2026
 
 
  
Very knowledgeable, professional and friendly service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cody 
 
November 6, 2026
 
 
  
Very knowledgeable, professional and friendly service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie Breidenbach 
 
November 6, 2026
 
 
  
Brandon was excellent!! He was very informative and respectful.  Thank you!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Julie Breidenbach 
 
November 6, 2026
 
 
  
Brandon was excellent!! He was very informative and respectful.  Thank you!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chuck Ednie 
 
November 6, 2026
 
 
  
Adam is an excellent service provider. He worked with me to make sure that my repair will be equitable and complete.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gregory Edge 
 
November 6, 2026
 
 
  
Friendly and knowledgeable
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gregory Edge 
 
November 6, 2026
 
 
  
Friendly and knowledgeable
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nakeya 
 
November 5, 2026
 
 
  
My technician was fantastic. He took care of our furnace even letting us know how old it was. My home was a mess from the move and the thermostat was sort of blocked, but he climbed the stairs to reach the thermostat to finish his job. He was very polite and professional.  I certainly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lydia Mclaughlin 
 
November 5, 2026
 
 
  
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 Stars!

Ben was absolutely amazing! He was extremely nice, professional, and easy to work with from start to finish. He took the time to explain the entire repair process in a way that was easy to understand and patiently walked me through all of my payment options. He communicated clearly, arrived exactly when he said he would, and completed the repairs. Everything is now working perfectly! His professionalism, reliability, and outstanding customer service made the entire experience stress-free. It’s refreshing to find someone who truly cares about doing a great job and taking care of their customers. I would highly recommend Ben to anyone needing repairs. If I could give him 10 stars, I absolutely would! Thank you, Ben, for a wonderful experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lydia Mclaughlin 
 
November 5, 2026
 
 
  
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 Stars!

Ben was absolutely amazing! He was extremely nice, professional, and easy to work with from start to finish. He took the time to explain the entire repair process in a way that was easy to understand and patiently walked me through all of my payment options. He communicated clearly, arrived exactly when he said he would, and completed the repairs. Everything is now working perfectly! His professionalism, reliability, and outstanding customer service made the entire experience stress-free. It’s refreshing to find someone who truly cares about doing a great job and taking care of their customers. I would highly recommend Ben to anyone needing repairs. If I could give him 10 stars, I absolutely would! Thank you, Ben, for a wonderful experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ashley Veatch 
 
November 5, 2026
 
 
  
Darian is an awesome guy and communicates with us well. He show his concerns and make sure we get the better Service. The guys who repairs my furnace were very nice too!! So quick job and we are satisfied and happy. :) thank you five stars home service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ashley Veatch 
 
November 5, 2026
 
 
  
Darian is an awesome guy and communicates with us well. He show his concerns and make sure we get the better Service. The guys who repairs my furnace were very nice too!! So quick job and we are satisfied and happy. :) thank you five stars home service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Giovanni 
 
November 5, 2026
 
 
  
Tecnation  [Darian] was very Knowledgeable about Heating and air conditioning Systems, He is also easy to communicate with‼️
I would Recommend Monroe Heating&Air without any Regrets!!!
Sincerely, Jerry P
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gregory Wilson 
 
November 5, 2026
 
 
  
Fast, efficient service with friendly staff. Austin found the problem quickly and immediately had an effective solution.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gregory Wilson 
 
November 5, 2026
 
 
  
Fast, efficient service with friendly staff. Austin found the problem quickly and immediately had an effective solution.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tom Riley 
 
November 5, 2026
 
 
  
Great nice guy
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Walter Dunn 
 
November 5, 2026
 
 
  
Kori was my technician that installed my HVAC system! He arrived on time and told me the installation process and how long it was going to take for the install.  Kori was very professional and highly knowledgeable about his job. Thank you for a great job Kori.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Crystal Hughey 
 
November 5, 2026
 
 
  
Pooya did an excellent job checking our furnace, provide the annual maintenance, and making sure that we are good to go. He was able to identify a potential problem, make the repair, and share details on how to keep the furnace working efficiently for many years to come.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Crystal Hughey 
 
November 5, 2026
 
 
  
Pooya did an excellent job checking our furnace, provide the annual maintenance, and making sure that we are good to go. He was able to identify a potential problem, make the repair, and share details on how to keep the furnace working efficiently for many years to come.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Heastrup 
 
November 5, 2026
 
 
  
Luke is an exceptional rep for the company- very personable, a wealth of knowledge, very courteous.  He completed the estimate within his provided timeframe, offered multiple resolution options, provided payment choices, and made it a very pleasant experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anthony Heastrup 
 
November 5, 2026
 
 
  
Luke is an exceptional rep for the company- very personable, a wealth of knowledge, very courteous.  He completed the estimate within his provided timeframe, offered multiple resolution options, provided payment choices, and made it a very pleasant experience!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bob Bryant 
 
November 5, 2026
 
 
  
Bill was great. Gave a lot of information and made me feel important as a customer. Explained all my options.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bob Bryant 
 
November 5, 2026
 
 
  
Bill was great. Gave a lot of information and made me feel important as a customer. Explained all my options.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Leslie Chase 
 
November 5, 2026
 
 
  
Technician was very helpful
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Blake Crabtree 
 
November 5, 2026
 
 
  
Scott was quick and professional. He fixed our issue.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Blake Crabtree 
 
November 5, 2026
 
 
  
Scott was quick and professional. He fixed our issue.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Katherine Montgomery 
 
November 5, 2026
 
 
  
Mitch was on time; he was professional, personable, knowledgeable and kind. He did maintenance on my HVAC system for fall/winter. Spoke with me about a couple of systems that could be added. Something I’m thinking about but could not do at this time. Thank you Mitch!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Katherine Montgomery 
 
November 5, 2026
 
 
  
Mitch was on time; he was professional, personable, knowledgeable and kind. He did maintenance on my HVAC system for fall/winter. Spoke with me about a couple of systems that could be added. Something I’m thinking about but could not do at this time. Thank you Mitch!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Shelley Leeman 
 
November 5, 2026
 
 
  
Reliable, on time, good pricing and great communication
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Shelley Leeman 
 
November 5, 2026
 
 
  
Reliable, on time, good pricing and great communication
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Huth 
 
November 5, 2026
 
 
  
Josh really knows his HVAC and spent the time to really educate me on our options, how these systems run and what the differences are between them.  Thanks for helping us make the right decision for our home.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Karyl Bulugaris 
 
November 5, 2026
 
 
  
Brandon was very professional & courteous.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Karyl Bulugaris 
 
November 5, 2026
 
 
  
Brandon was very professional & courteous.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 D M 
 
November 5, 2026
 
 
  
Hunter was very professional and personable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 D M 
 
November 5, 2026
 
 
  
Hunter was very professional and personable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Helton 
 
November 5, 2026
 
 
  
There was a little bit of confusion about how things worked. They apply the fee to come out to the estimate so the estimate 300 you don't have to pay for the $99 so he worked all that out I understand because of him.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brenda Miller-Riley 
 
November 5, 2026
 
 
  
Exceptionally personable and polite young man. Check the unit efficiently.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andy Wilson 
 
November 5, 2026
 
 
  
Mason Plumbing and Drain is fantastic! I had a clogged kitchen sink that I had tried to do everything possible to avoid having to call for service. When I realized I needed professional help, I called Mason Plumbing and Drain first thing in the morning. They had Brandon at my house within 90 minutes. He gave me a thorough evaluation of what he would need to do and he knocked it out in no time at all!
He was extremely professional, courteous, and helpful in explaining how we can prevent future issues from occurring. I would highly recommend Brandon and his team for any of your plumbing needs!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pat Bell 
 
November 5, 2026
 
 
  
Honest very nice spoke great  about co. he worked for. Great attitude  friendly.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pat Bell 
 
November 5, 2026
 
 
  
Honest very nice spoke great  about co. he worked for. Great attitude  friendly.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert 
 
November 4, 2026
 
 
  
Bill was great with the whole sales process and found us a price that worked for us. JP and his crew professionally installed our new HVAC system, we couldn’t be happier. I have already recommended Five Star to friends and family. Based on the fair pricing and quality of service we will look at Five Star for other services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert 
 
November 4, 2026
 
 
  
Bill was great with the whole sales process and found us a price that worked for us. JP and his crew professionally installed our new HVAC system, we couldn’t be happier. I have already recommended Five Star to friends and family. Based on the fair pricing and quality of service we will look at Five Star for other services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sherry Noble 
 
November 4, 2026
 
 
  
My water heater went, they came out the same day and when it was determined that it needed replaced they were back out the next morning! Very professional, explained everything they were doing! Would definitely recommend this company
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Papalia 
 
November 4, 2026
 
 
  
Quick response, clear answers & they were able to turn it rain the same day, when I called them back and committed to their estimate.   The tech who came out to my house was laid back, didn’t complain and got the work done quickly.   Overall happy with the level of service provided!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Laura Papalia 
 
November 4, 2026
 
 
  
Quick response, clear answers & they were able to turn it rain the same day, when I called them back and committed to their estimate.   The tech who came out to my house was laid back, didn’t complain and got the work done quickly.   Overall happy with the level of service provided!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Penny Hudson 
 
November 4, 2026
 
 
  
Tech was excellent.  Took the time to explain things to me.  Went above and beyond to make sure things were right !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Penny Hudson 
 
November 4, 2026
 
 
  
Tech was excellent.  Took the time to explain things to me.  Went above and beyond to make sure things were right !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Benjamin Phan 
 
November 4, 2026
 
 
  
Chad was friendly and helpful.  Very good service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Juan Lopez 
 
November 4, 2026
 
 
  
Bill did an awesome job explaining me everything
Very happy with service very professional
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Juan Lopez 
 
November 4, 2026
 
 
  
Bill did an awesome job explaining me everything
Very happy with service very professional
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sanna N. 
 
November 4, 2026
 
 
  
Always professional, hardworking and fairly priced. They always go above and beyond with keeping your home clean and getting the job done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sanna N. 
 
November 4, 2026
 
 
  
Always professional, hardworking and fairly priced. They always go above and beyond with keeping your home clean and getting the job done.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stacy Werner 
 
November 4, 2026
 
 
  
Chris was great.   I’m glad he was sent
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rick Cullison 
 
November 4, 2026
 
 
  
I highly recommend Five Star! I had an emergency plumbing issue and called Roto Rooter. They said they cleared the line but told me that I would need to have $12,500 worth of work done outside of my home. They left and I ran some errands. I came back home and it backed up again. They were going to charge me again to clear the line. The next day, I called Five Star. They sent a technician James Guccione out and he identified the problem that was not what was mentioned. The work was literally half of the cost.  He sent out a team lead by Richard Rogers the next morning. Those guys absolutely kicked ass. James then showed up and continued working as the guys left (I assume for lunch). He finally removed the pipe and pulled out a dead squirrel that had somehow worked its way through the line. He also pulled out a pice of the cable from the snake that had broken off that Roto Rooter had left behind. I can’t thank those guys enough for the work they put in yesterday.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rick Cullison 
 
November 4, 2026
 
 
  
I highly recommend Five Star! I had an emergency plumbing issue and called Roto Rooter. They said they cleared the line but told me that I would need to have $12,500 worth of work done outside of my home. They left and I ran some errands. I came back home and it backed up again. They were going to charge me again to clear the line. The next day, I called Five Star. They sent a technician James Guccione out and he identified the problem that was not what was mentioned. The work was literally half of the cost.  He sent out a team lead by Richard Rogers the next morning. Those guys absolutely kicked ass. James then showed up and continued working as the guys left (I assume for lunch). He finally removed the pipe and pulled out a dead squirrel that had somehow worked its way through the line. He also pulled out a pice of the cable from the snake that had broken off that Roto Rooter had left behind. I can’t thank those guys enough for the work they put in yesterday.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Steven Burns 
 
November 4, 2026
 
 
  
Chris installed a new RO system.  He did a. Great job and was courteous and when finished explained break-in
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Steven Burns 
 
November 4, 2026
 
 
  
Chris installed a new RO system.  He did a. Great job and was courteous and when finished explained break-in
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Blewitt 
 
November 4, 2026
 
 
  
Adam was very good at checking out our heating system. Very pleasant easy to talk to.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Blewitt 
 
November 4, 2026
 
 
  
Adam was very good at checking out our heating system. Very pleasant easy to talk to.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patricia Mcnall 
 
November 4, 2026
 
 
  
Jacob came on time. Wore slippers so to not get the house dirty. Explained what he was going to do and did his inspection .He pointed out a couple of things that could
Be a problem in the future. Nice guy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patricia Mcnall 
 
November 4, 2026
 
 
  
Jacob came on time. Wore slippers so to not get the house dirty. Explained what he was going to do and did his inspection .He pointed out a couple of things that could
Be a problem in the future. Nice guy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dr. L 
 
November 4, 2026
 
 
  
This is a great company. I was with a different company before. I switched to this company because the technician of New Albany Heating and Cooling came to my home quickly, diagnosed the leaking, and did everything professionally. The charge is reasonable. Michael Speakman came to my home to do the winter services. He checked the furnace thoroughly and did a solid job. Very smart and clearly knows what he is doing. He showed me the potential problems down the road and gave me an estimate of a new set. I would recommend this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hammouche Ouail 
 
November 3, 2026
 
 
  
Nice people with excellent experience 👌
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Arundhati N 
 
November 3, 2026
 
 
  
I got my Havc system installed from Five star. It’s very reasonable and efficient service. Drew is very knowledgeable and explains everything in detail. Technicians are experienced and knowledgeable too. They did their job well. Scheduling was easy. If I ever need anything related to ac, heating, plumbing, electrical I think I can rely on Five Star home services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Arundhati N 
 
November 3, 2026
 
 
  
I got my Havc system installed from Five star. It’s very reasonable and efficient service. Drew is very knowledgeable and explains everything in detail. Technicians are experienced and knowledgeable too. They did their job well. Scheduling was easy. If I ever need anything related to ac, heating, plumbing, electrical I think I can rely on Five Star home services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Darlene Behne 
 
November 3, 2026
 
 
  
Brian came at the expected time and did a thorough inspection of our unit inside and out. Said all looked good and recommended changing the filter every month.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Darlene Behne 
 
November 3, 2026
 
 
  
Brian came at the expected time and did a thorough inspection of our unit inside and out. Said all looked good and recommended changing the filter every month.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Stauffer 
 
November 3, 2026
 
 
  
I have been using 5 Star for many years. They have never delivered nothing but 5 Star service. This was a furance system check. It is a service included in my service maintenance contract. Brandon wss the service technician was very friendly,  helpful and very informative. I have had Brandon several times on the past. Excellent job!!

Thank you Brandon,

Dennis
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Stauffer 
 
November 3, 2026
 
 
  
I have been using 5 Star for many years. They have never delivered nothing but 5 Star service. This was a furance system check. It is a service included in my service maintenance contract. Brandon wss the service technician was very friendly,  helpful and very informative. I have had Brandon several times on the past. Excellent job!!

Thank you Brandon,

Dennis
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kirtes Calvery 
 
November 3, 2026
 
 
  
Scott Peterson came to our condo to do a furnace tuneup. He allowed me to observe his work and questions which was highly educational to me. Seeing all he did with multiple sensors , etc., and having it explained really helped me to see the value of annual safety inspections.
I do think that the first quoted price of $179 is too high and the coupon price which I paid ($123) is more reasonable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Janet Douglass 
 
November 3, 2026
 
 
  
Five Star has been coming for the yearly maintenance on our furnace for several years. The service technicians are knowledgeable and explain what needs to be worked on, whether it needs service immediately or in the next year or so.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Janet Douglass 
 
November 3, 2026
 
 
  
Five Star has been coming for the yearly maintenance on our furnace for several years. The service technicians are knowledgeable and explain what needs to be worked on, whether it needs service immediately or in the next year or so.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 J. J. Giddings 
 
November 3, 2026
 
 
  
Great service and information given!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 J. J. Giddings 
 
November 3, 2026
 
 
  
Great service and information given!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Derksen 
 
November 3, 2026
 
 
  
Excellent service by Roody. Needed service on toilet and resetting of toilet and pedestal sink after flooring done. Explained everything along the way. Highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rob Fite 
 
November 3, 2026
 
 
  
It’s always a pleasure having Brandon service my heating and cooling system. He takes his time, pays attention to the details, and makes sure everything is working as it should. One thing I really appreciate is that he doesn’t just do the work and leave. He takes the time to explain what he’s checking, answers my questions, and offers practical advice on keeping my heat pump running efficiently for years to come. His knowledge, professionalism, and friendly attitude make it easy to trust his recommendations. The service is reasonably priced, and I’ll definitely continue requesting Brandon for future maintenance and repairs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rob Fite 
 
November 3, 2026
 
 
  
It’s always a pleasure having Brandon service my heating and cooling system. He takes his time, pays attention to the details, and makes sure everything is working as it should. One thing I really appreciate is that he doesn’t just do the work and leave. He takes the time to explain what he’s checking, answers my questions, and offers practical advice on keeping my heat pump running efficiently for years to come. His knowledge, professionalism, and friendly attitude make it easy to trust his recommendations. The service is reasonably priced, and I’ll definitely continue requesting Brandon for future maintenance and repairs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Duane Williams 
 
November 3, 2026
 
 
  
Drew did an exceptional job with the plumbing work. His workmanship was excellent, and I couldn't be happier with the results. It's refreshing to receive quality service from someone who takes pride in their work. I highly recommend Drew and Five Star Home Services Cincinnati. I would definitely use them again!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Duane Williams 
 
November 3, 2026
 
 
  
Drew did an exceptional job with the plumbing work. His workmanship was excellent, and I couldn't be happier with the results. It's refreshing to receive quality service from someone who takes pride in their work. I highly recommend Drew and Five Star Home Services Cincinnati. I would definitely use them again!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beth Anne Tankersley 
 
November 2, 2026
 
 
  
Another great job!! Thank you!! They have done many projects for me and they have been great to work with. They are courteous,  friendly,  and informative! Great job again,  thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beth Anne Tankersley 
 
November 2, 2026
 
 
  
Another great job!! Thank you!! They have done many projects for me and they have been great to work with. They are courteous,  friendly,  and informative! Great job again,  thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Elaine 
 
November 2, 2026
 
 
  
Jonathan did great work but I felt the cost was way too much. $710 for pipes and garbage disposal is a bit much.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Elaine 
 
November 2, 2026
 
 
  
Jonathan did great work but I felt the cost was way too much. $710 for pipes and garbage disposal is a bit much.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jen Lahmon 
 
November 2, 2026
 
 
  
Scott was very nice and friendly. He answered all of our questions and helped us get what we needed. We highly recommend Scott.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Adeyanju 
 
November 2, 2026
 
 
  
Excellent service by Technician Hunt. Very professional. His interpersonal approach with customer is unquestionably high. I commend him highly. I enjoyed working with him. I will request for him for any electrical services in our home at all times. Thanks Dash.
Matthew
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Adeyanju 
 
November 2, 2026
 
 
  
Excellent service by Technician Hunt. Very professional. His interpersonal approach with customer is unquestionably high. I commend him highly. I enjoyed working with him. I will request for him for any electrical services in our home at all times. Thanks Dash.
Matthew
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Thomas Oconnell 
 
November 2, 2026
 
 
  
Ryan kept us informed as to arrival.  Arrived on time.  Was very professional.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Thomas Oconnell 
 
November 2, 2026
 
 
  
Ryan kept us informed as to arrival.  Arrived on time.  Was very professional.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marsha West 
 
November 2, 2026
 
 
  
Brandon is Efficient ,nice and knowledgeable, very helpful !! The best!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Charles Lint 
 
November 2, 2026
 
 
  
Dustin was fantastic!! Very personable, unlike techs we’ve had in the past from other companies.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Mohler 
 
November 2, 2026
 
 
  
I had a servicing on my units. Also did a chemical cleaning on both outside units.  Hassan did a very thorough inspection and cleaning. 👍
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Mohler 
 
November 2, 2026
 
 
  
I had a servicing on my units. Also did a chemical cleaning on both outside units.  Hassan did a very thorough inspection and cleaning. 👍
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Day 
 
November 2, 2026
 
 
  
Jesse was very polite, professional and attentive. I would recommend him to anyone who is looking for HVAC services.Very knowledgeable and communicated with me prior to arrival.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Day 
 
November 2, 2026
 
 
  
Jesse was very polite, professional and attentive. I would recommend him to anyone who is looking for HVAC services.Very knowledgeable and communicated with me prior to arrival.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Domenick 
 
November 2, 2026
 
 
  
The Technician Drew Scott with Five Star Home Services did an incredible job, everything was absolutely perfect ! He switched out our kitchen sink garbage disposal and was very professional, clean, and highly knowledgeable throughout the entire process. Everything was handled flawlessly from start to finish. I cannot recommend Drew enough—he truly provides five-star service !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra Domenick 
 
November 2, 2026
 
 
  
The Technician Drew Scott with Five Star Home Services did an incredible job, everything was absolutely perfect ! He switched out our kitchen sink garbage disposal and was very professional, clean, and highly knowledgeable throughout the entire process. Everything was handled flawlessly from start to finish. I cannot recommend Drew enough—he truly provides five-star service !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dan Bafunno 
 
November 1, 2026
 
 
  
We had a good discussion - I am waiting for a QUOTE
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Katie Redick 
 
November 1, 2026
 
 
  
Chris did a thorough job on our list of plumbing remedies, getting all jobs done in record time in one morning. Great communication and kind service. We have trusted 5 Star to replace our HVAC in 2023 and would recommend this company to others.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Katie Redick 
 
November 1, 2026
 
 
  
Chris did a thorough job on our list of plumbing remedies, getting all jobs done in record time in one morning. Great communication and kind service. We have trusted 5 Star to replace our HVAC in 2023 and would recommend this company to others.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rhoda Nason 
 
November 1, 2026
 
 
  
He explained everything,  He could have changed faucet, but I was missing a nut.  I did buy it from temu and that was over a year or so ago.

He was great and very patient with me.   I had to find my words.  Very specific on what we could do with financial help.  He was.amazing..

'Im not going to search for another company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Steve Lepore 
 
November 1, 2026
 
 
  
Mike did a great job. He informed us when he was on his way to our house. Once he was done with our maintenance checkup on our furnace, he asked if I had any questions which I didn't but appreciate him asking. He deserves a 5 star rating. Thanks
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marsha Gabbard 
 
November 1, 2026
 
 
  
Our project manager/tech Dylan was able to come & diagnose our plumbing issues the same day we called. And amazingly, the service techs came the next morning and did a great job installing a sump pump plus water heater. Friendly, professional, & prompt service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marsha Gabbard 
 
November 1, 2026
 
 
  
Our project manager/tech Dylan was able to come & diagnose our plumbing issues the same day we called. And amazingly, the service techs came the next morning and did a great job installing a sump pump plus water heater. Friendly, professional, & prompt service!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tdot Hugo 
 
November 1, 2026
 
 
  
Pooya did an excellent job on our furnace and had us up and running quickly. Provided professional service, above and beyond our expectations. Thank You!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tdot Hugo 
 
November 1, 2026
 
 
  
Pooya did an excellent job on our furnace and had us up and running quickly. Provided professional service, above and beyond our expectations. Thank You!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matt Brinkman 
 
October 31, 2026
 
 
  
Tech (Scott) is always great to work with and goes above and beyond exceeding my expectations.  Always 5 star service.  Thanks!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matt Brinkman 
 
October 31, 2026
 
 
  
Tech (Scott) is always great to work with and goes above and beyond exceeding my expectations.  Always 5 star service.  Thanks!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marianne Mertz 
 
October 31, 2026
 
 
  
Chris was great. He knew what he was doing and did a wonderful job. He was friendly and neat.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marianne Mertz 
 
October 31, 2026
 
 
  
Chris was great. He knew what he was doing and did a wonderful job. He was friendly and neat.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chen Chou 
 
October 31, 2026
 
 
  
Ray was great and gave great information
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chana Foster 
 
October 31, 2026
 
 
  
Johnathan was awesome! Knowledgeable and very helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Chana Foster 
 
October 31, 2026
 
 
  
Johnathan was awesome! Knowledgeable and very helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tina 
 
October 31, 2026
 
 
  
The plumber came out within the given window on a Sunday for an emergency call. He rearranged his schedule to come back out on Tuesday to complete the job.  He was knowledgeable and polite.  In my mind Five Star is the best company to deal with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tina 
 
October 31, 2026
 
 
  
The plumber came out within the given window on a Sunday for an emergency call. He rearranged his schedule to come back out on Tuesday to complete the job.  He was knowledgeable and polite.  In my mind Five Star is the best company to deal with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Douglas Schmidt 
 
October 31, 2026
 
 
  
Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Douglas Schmidt 
 
October 31, 2026
 
 
  
Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 M N 
 
October 31, 2026
 
 
  
Very good work.  On time and know his job. Great quality work. Pleasant. Answer all questions.  Over all I'm very happy with 5 star and will suggest you to my friends and family.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 M N 
 
October 31, 2026
 
 
  
Very good work.  On time and know his job. Great quality work. Pleasant. Answer all questions.  Over all I'm very happy with 5 star and will suggest you to my friends and family.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike Ferguson 
 
October 31, 2026
 
 
  
Best company I've ever used for anything, Jesse and his one man crew was awesome on my bathroom remodeling,  they genuinely care about what they do and went above and beyond.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike Ferguson 
 
October 31, 2026
 
 
  
Best company I've ever used for anything, Jesse and his one man crew was awesome on my bathroom remodeling,  they genuinely care about what they do and went above and beyond.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Keith Fricker 
 
October 30, 2026
 
 
  
The tech was on time and completed the tune up in a timely manner. No problems were reported
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Keith Fricker 
 
October 30, 2026
 
 
  
The tech was on time and completed the tune up in a timely manner. No problems were reported
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill Walters 
 
October 30, 2026
 
 
  
Jonathon kept us informed and has been beyond helpful in our water tank replacement. Great customer service!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill Walters 
 
October 30, 2026
 
 
  
Jonathon kept us informed and has been beyond helpful in our water tank replacement. Great customer service!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Gibson 
 
October 30, 2026
 
 
  
Ray was great,did a truly professional job, was on time and very considerate.A very professional and exceptional young man. Thanks Ray,  Bob Gibson
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Gibson 
 
October 30, 2026
 
 
  
Ray was great,did a truly professional job, was on time and very considerate.A very professional and exceptional young man. Thanks Ray,  Bob Gibson
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Jacques 
 
October 30, 2026
 
 
  
Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Jacques 
 
October 30, 2026
 
 
  
Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jessica Pressler 
 
October 30, 2026
 
 
  
Cody was amazing!
He was very thorough, knowledgeable, kind, and didn't try to pressure or up sale us.
We'll definitely use for HVAC needs in the future.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joyce Elrod 
 
October 30, 2026
 
 
  
They were very professional,and explained everything they were doing.Very polite!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Connie Travis 
 
October 30, 2026
 
 
  
Chris Diana great job.  Very helpful and fixed the issue we were having.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pamela Golden 
 
October 30, 2026
 
 
  
Great job. Awesome information provided on every issue. No complaints at all. Thanks
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pamela Golden 
 
October 30, 2026
 
 
  
Great job. Awesome information provided on every issue. No complaints at all. Thanks
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beverly Williams 
 
October 30, 2026
 
 
  
He went out of way to see that job was done right. Wanted to know if anything else needed to be done. Professional and pleasant person.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Beverly Williams 
 
October 30, 2026
 
 
  
He went out of way to see that job was done right. Wanted to know if anything else needed to be done. Professional and pleasant person.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rochelle Mayo-Barrett 
 
October 30, 2026
 
 
  
Very efficient and helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rochelle Mayo-Barrett 
 
October 30, 2026
 
 
  
Very efficient and helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Kiggins 
 
October 30, 2026
 
 
  
Service was exceptional! Future service needs is assured.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Kiggins 
 
October 30, 2026
 
 
  
Service was exceptional! Future service needs is assured.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Larry Day 
 
October 30, 2026
 
 
  
Very professional and knowledgeable. A pleasure to meet and talk to.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Harnack 
 
October 30, 2026
 
 
  
Pooya was GREAT 😍 He helped us by explaining options for my mother in law's FURNACE repair/replacement before winter. He and the other 5 STAR employees are why I have continued my relationship with 5 STAR for so long 😁

Dave Harnack
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Harnack 
 
October 30, 2026
 
 
  
Pooya was GREAT 😍 He helped us by explaining options for my mother in law's FURNACE repair/replacement before winter. He and the other 5 STAR employees are why I have continued my relationship with 5 STAR for so long 😁

Dave Harnack
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Heiliger 
 
October 30, 2026
 
 
  
Mike did an awesome job. Fixed furnace/AC issue in about an hour as well as resolved our warranty setup.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Heiliger 
 
October 30, 2026
 
 
  
Mike did an awesome job. Fixed furnace/AC issue in about an hour as well as resolved our warranty setup.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Delmar Meadows 
 
October 30, 2026
 
 
  
We hired blue ash plumbing which is a company umbrellad under 5 star and I just have to say that these guys are top notch. Extremely efficient and professional. Kept me updated while on site and when they were en route.
They were always on time and updated us as their work progressed. I had other plumbing companies tell me they wouldn’t even do the plumbing work we required. But Chris, on first time seeing it; doing the inspection was extremely confident, which made us feel confident so we went with 5 star.
I wish I could find guys like Dylan Palmer and Brian Haggard when I do my new hires. They exceeded our expectations and for the amount of work that was required, did it extremely quick.
When hiring people to enter into you home, it can be unsettling; but these 2 never made me feel uncomfortable, never got any creepy vibes, and left us extremely satisfied. Would highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Delmar Meadows 
 
October 30, 2026
 
 
  
We hired blue ash plumbing which is a company umbrellad under 5 star and I just have to say that these guys are top notch. Extremely efficient and professional. Kept me updated while on site and when they were en route.
They were always on time and updated us as their work progressed. I had other plumbing companies tell me they wouldn’t even do the plumbing work we required. But Chris, on first time seeing it; doing the inspection was extremely confident, which made us feel confident so we went with 5 star.
I wish I could find guys like Dylan Palmer and Brian Haggard when I do my new hires. They exceeded our expectations and for the amount of work that was required, did it extremely quick.
When hiring people to enter into you home, it can be unsettling; but these 2 never made me feel uncomfortable, never got any creepy vibes, and left us extremely satisfied. Would highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Edythe Fries 
 
October 30, 2026
 
 
  
Chadd, our technician,  was a pleasure to meet. He was on time and businesslike.  after a cherry greeting He immediately  installed the pump and checked that all was correct. It took less than an hour. He was paid and subsequently left for the next job. His card will have a permanent place in our address book. Edythe Fries
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Edythe Fries 
 
October 30, 2026
 
 
  
Chadd, our technician,  was a pleasure to meet. He was on time and businesslike.  after a cherry greeting He immediately  installed the pump and checked that all was correct. It took less than an hour. He was paid and subsequently left for the next job. His card will have a permanent place in our address book. Edythe Fries
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lambert Lambert 
 
October 30, 2026
 
 
  
Excellent service and friendly people .  Everything is explained clearly.  I would definitely recommend this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lambert Lambert 
 
October 30, 2026
 
 
  
Excellent service and friendly people .  Everything is explained clearly.  I would definitely recommend this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Berger 
 
October 30, 2026
 
 
  
had them come out twice in one day for 2 different issues. First was a new furnace consultation. Drew showed up within the time frame, was very personable and knowledgeable. 2nd was because my downstairs drain backed up and started spilling sewage into my basement. they had a tech out, dustin within a few hours and got me squared away. Dustin was also knowledgeable and nice to talk to. they both got me squared away and im pleased with this company
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Berger 
 
October 30, 2026
 
 
  
had them come out twice in one day for 2 different issues. First was a new furnace consultation. Drew showed up within the time frame, was very personable and knowledgeable. 2nd was because my downstairs drain backed up and started spilling sewage into my basement. they had a tech out, dustin within a few hours and got me squared away. Dustin was also knowledgeable and nice to talk to. they both got me squared away and im pleased with this company
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Donna Horn Horn 
 
October 30, 2026
 
 
  
Mitch was great!  Very professional and went above and beyond!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Donna Horn Horn 
 
October 30, 2026
 
 
  
Mitch was great!  Very professional and went above and beyond!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Brown 
 
October 29, 2026
 
 
  
DJ was amazing today, and everyone from this company has made me feel very comfortable with their approach and professionalism. Five stars for sure 😉
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Brown 
 
October 29, 2026
 
 
  
DJ was amazing today, and everyone from this company has made me feel very comfortable with their approach and professionalism. Five stars for sure 😉
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gene Aubrey 
 
October 29, 2026
 
 
  
Furnace was not working. Made call for service on Friday afternoon. Service was scheduled for Monday noon till 5 time frame. A pleasant professional tech Eric D texted me in the service time slot to inform me he was on his way. He came in respecting me and my home. Promptly diagnosed the problem and ordered the part for later installation. The part arrived two days later another quality tech of 5 Star Adam E came out and replaced the defective part. The furnace is 6 years old and serviced annually by 5 Star annually so the part was covered under warranty. The quality of the work by the 5 Star technicians is remarkable and that quality is reflected in all their technicians which is a positive reflection on their management and training.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gene Aubrey 
 
October 29, 2026
 
 
  
Furnace was not working. Made call for service on Friday afternoon. Service was scheduled for Monday noon till 5 time frame. A pleasant professional tech Eric D texted me in the service time slot to inform me he was on his way. He came in respecting me and my home. Promptly diagnosed the problem and ordered the part for later installation. The part arrived two days later another quality tech of 5 Star Adam E came out and replaced the defective part. The furnace is 6 years old and serviced annually by 5 Star annually so the part was covered under warranty. The quality of the work by the 5 Star technicians is remarkable and that quality is reflected in all their technicians which is a positive reflection on their management and training.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Randy J Westlund Sr. 
 
October 29, 2026
 
 
  
Nash provided excellent customer service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Randy J Westlund Sr. 
 
October 29, 2026
 
 
  
Nash provided excellent customer service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Betty Baker 
 
October 29, 2026
 
 
  
Chris did a great job. Very happy with the job he did. He explained everything very well. Would definitely use again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hope 
 
October 29, 2026
 
 
  
Knowledgeable and professional
And efficient
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hope 
 
October 29, 2026
 
 
  
Knowledgeable and professional
And efficient
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Betty Baker 
 
October 29, 2026
 
 
  
Great experience today. My technician Chris provided tons of information and estimates for several projects. Had him install new shutoff valves in both bathrooms. Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Betty Baker 
 
October 29, 2026
 
 
  
Great experience today. My technician Chris provided tons of information and estimates for several projects. Had him install new shutoff valves in both bathrooms. Great job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Shawn Faulkner 
 
October 29, 2026
 
 
  
Thomas was very professional, he came in found the issue gave me options and then fixed the problem. Thank you I will be contacting five star for all my plumbing isssues!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marlene Clark 
 
October 29, 2026
 
 
  
Mike provide a thorough inspection. I have had my furnace inspected in the past but no one has taken the time to inspect my upstairs attic furnace as thoroughly as.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marlene Clark 
 
October 29, 2026
 
 
  
Mike provide a thorough inspection. I have had my furnace inspected in the past but no one has taken the time to inspect my upstairs attic furnace as thoroughly as.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike Zingo 
 
October 29, 2026
 
 
  
Very happy with the service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike Zingo 
 
October 29, 2026
 
 
  
Very happy with the service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael Lipfert 
 
October 28, 2026
 
 
  
Jimmy arrived at the early part of the service window. He gave us 2 different options and explained them in detail. He got the work done quickly and professionally. We would definitely use Five Star again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael Lipfert 
 
October 28, 2026
 
 
  
Jimmy arrived at the early part of the service window. He gave us 2 different options and explained them in detail. He got the work done quickly and professionally. We would definitely use Five Star again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marcus Pierce 
 
October 28, 2026
 
 
  
Really good customer service over the phone. They were able to come out same day to install a hot water heater, technicians (Tim and Nick) were real nice and did a good job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marcus Pierce 
 
October 28, 2026
 
 
  
Really good customer service over the phone. They were able to come out same day to install a hot water heater, technicians (Tim and Nick) were real nice and did a good job.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Mcnulty 
 
October 28, 2026
 
 
  
Great job and very knowledgeable about the work that he was doing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dennis Mcnulty 
 
October 28, 2026
 
 
  
Great job and very knowledgeable about the work that he was doing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jamie Adkins 
 
October 28, 2026
 
 
  
Brandon was able to troubleshoot the problem with the electrical wires very quickly!
He was very knowledgeable and experienced as well, which I appreciate!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jamie Adkins 
 
October 28, 2026
 
 
  
Brandon was able to troubleshoot the problem with the electrical wires very quickly!
He was very knowledgeable and experienced as well, which I appreciate!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gene Mckee 
 
October 28, 2026
 
 
  
Furnace checkup
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gene Mckee 
 
October 28, 2026
 
 
  
Furnace checkup
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Parsons 
 
October 28, 2026
 
 
  
Billy was great! He took his time with my annual maintenance and made adjustments to Improve the longevity of my system.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Richard Parsons 
 
October 28, 2026
 
 
  
Billy was great! He took his time with my annual maintenance and made adjustments to Improve the longevity of my system.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Martin Hoover 
 
October 28, 2026
 
 
  
Mitch checked out our furnace and was very confident while doing it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Martin Hoover 
 
October 28, 2026
 
 
  
Mitch checked out our furnace and was very confident while doing it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alex Watson 
 
October 28, 2026
 
 
  
Gage was the best service professional I have worked with in a dozen years, get this man a raise!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alex Watson 
 
October 28, 2026
 
 
  
Gage was the best service professional I have worked with in a dozen years, get this man a raise!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Graffagnino 
 
October 28, 2026
 
 
  
Service was prompt and efficient - HOWEVER I am currently paying $240/yr for a “membership” that includes two HVAC services but the most recent visit managed to find a maintenance “issue” that was “extra-cost” - furnace flame sensor needed cleaning, that took less than two minutes and required no special equipment - for which I was charged $116. I am amazed and disappointed that such a trivial service is not included in my regular membership function activities.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Graffagnino 
 
October 28, 2026
 
 
  
Service was prompt and efficient - HOWEVER I am currently paying $240/yr for a “membership” that includes two HVAC services but the most recent visit managed to find a maintenance “issue” that was “extra-cost” - furnace flame sensor needed cleaning, that took less than two minutes and required no special equipment - for which I was charged $116. I am amazed and disappointed that such a trivial service is not included in my regular membership function activities.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Grant L 
 
October 28, 2026
 
 
  
Good experience with a couple of plumbing fixes. Quick service and reasonable prices.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Grant L 
 
October 28, 2026
 
 
  
Good experience with a couple of plumbing fixes. Quick service and reasonable prices.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Glen Janus 
 
October 28, 2026
 
 
  
Drew came out to give us an estimate for a new HVAC system. He took the time to walk through our old house and figure out how they can make changes needed to install a new more efficient system. He is very professional and explains everything understandable language.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Faye Bolles 
 
October 28, 2026
 
 
  
Mine was not an easy install; however, all the technicians involved were very professional, patiently answered questions, got the Carrier rep involved when necessary and were able to get the system working properly.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Frank Wilder 
 
October 28, 2026
 
 
  
I had a new hot water heater installed. They did a great job on the installation including upgrading the pipes and connectors.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Frank Wilder 
 
October 28, 2026
 
 
  
I had a new hot water heater installed. They did a great job on the installation including upgrading the pipes and connectors.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Wells 
 
October 28, 2026
 
 
  
Very thorough and polite
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Wells 
 
October 28, 2026
 
 
  
Very thorough and polite
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Olson 
 
October 28, 2026
 
 
  
Five Star Home Services were fast, friendly, and great at communicating during the process. I was provided recommendations and a report on the overall health of my HVAC system. Mike was fantastic!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Olson 
 
October 28, 2026
 
 
  
Five Star Home Services were fast, friendly, and great at communicating during the process. I was provided recommendations and a report on the overall health of my HVAC system. Mike was fantastic!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ronald Walls 
 
October 28, 2026
 
 
  
I greatly appreciated Brandon’s customer service attitude and professionalism.  He showed pictures of the internal issues with our furnace (now 17 years old) and advised on the pros and cons of not having a new furnace installed (the cons heavily outweighed).  At the end of his visit was happy to Kobe forward with the new furnace and looking forward to having it installed within 24 hours.  I have been a customer of 5 Star for a number of years and look forward to continuing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ronald Walls 
 
October 28, 2026
 
 
  
I greatly appreciated Brandon’s customer service attitude and professionalism.  He showed pictures of the internal issues with our furnace (now 17 years old) and advised on the pros and cons of not having a new furnace installed (the cons heavily outweighed).  At the end of his visit was happy to Kobe forward with the new furnace and looking forward to having it installed within 24 hours.  I have been a customer of 5 Star for a number of years and look forward to continuing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Roger Rickmon 
 
October 28, 2026
 
 
  
Awesome employee very friendly
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Roger Rickmon 
 
October 28, 2026
 
 
  
Awesome employee very friendly
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Charles Dickison 
 
October 27, 2026
 
 
  
Ryan was very professional and explained everything to us, and just didn't
Talk at us, but did it with knowledge of the safety that was involved.
I will. Spread the news of your Company to others
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jodi Kazee 
 
October 27, 2026
 
 
  
I love five star I'll never go anywhere else
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Calevro 
 
October 27, 2026
 
 
  
This is the first time using this company I would say top notch! First price by far way better than other previous quotes. My first tech Scott P was amazing, honest, and very compassionate about helping us in our situation who got the service rolling. Always stayed in touch for updates and responding immediately every time. The techs that did the install David W and Josh got the job done way faster than expected, awesome work, clean, and explained everything needed in details. Also, very friendly!  I will definitely be calling them for future work for sure. 10 out of 10 highly recommended. Thanks